e-Skool FAQ

How does e-Skool ensure my school’s data is safe from any loss?


Your school’s data is very important to us. We back up your data twice a day to a different physical location. This is fully automatic and you don’t have to do anything to activate this service.

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How do you ensure continuous availability of the e-Skool website?


We guarantee 99% uptime for your school website. To deliver this level of reliability, we host e-Skool on world-class data centers. These are the same data centers that carry traffic for international telecommunication companies.

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Can e-Skool offer customized software development for us?


Our philosophy and approach to a shared platform accross many schools means that we cannot provide customized development for a specific school. However, we do provide upgrades and enhancements periodically to e-Skool based on your feedback. We consider your feedback … Continue reading

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Does e-Skool offer any training services?


e-Skool user interface is intuitive and very easy to follow from the start.  However, if you face any difficulties, we have a number of on-site training courses that we provide to our partner schools.  Please follow this link to check … Continue reading

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What kind of support you provide to clients?


Our technical support team can assist you with any technical problems you might encounter. You can contact our support team any time by email as well as by phone. This service is absolutely free of charge.  Follow this link www.eskool.ca/ContactSupport.aspx  to see the … Continue reading

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How will e-Skool integrate with my school’s data?


e-Skool provides a step-by-step guide that will help you upload your current school’s data into e-Skool website. Your files need only to be in Microsoft Excel (.xls) format.

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What kind of software programs do I require to run e-Skool?


e-Skool is a web-based program. All you need is a web browser that can support flash such as Internet Explorer, Mozilla Firefox, or Google Chrome.

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